Return and Exchange Policy

How to Return or Exchange an Item

You can contact us by email at admin@raxfin.ca or by phone at 705 335-5200 to return your product.

If you wish to return an item, you must contact us within 10 days following the date of arrival of your item.
Once we receive your returned item, we will issue a refund to your credit card or a store credit. All returns are subject to a 25% restocking fee.
All returns must be received within 30 days from the date the order is received.
Oil and parts: Bring your item to our store and we will see if it can be reimbursed or exchanged.
Refunds for credit card purchases are made on the same card.
Please note that your credit card company may take from 2 to 15 additional days to apply the credit to your account.
We exchange only new items, with labels and in the original packaging. The manufacturer’s packaging must be unmarked. Never ship an item in it’s original shipping box – it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back to Raxfin.
You are responsible for the shipping costs associated with the return of your item to our warehouses. Raxfin does not reimburse these fees. We recommend that you use a shipping method that includes insurance and a tracking number.
We do not accept returns of products for which shipping has not been prepaid.

Raxfin is not responsible for any loss or damage related to returned packages. Also, we suggest that you insure your package with the carrier. We cannot reimburse damaged items.
You must file a request before returning an item.
All liquidation products are final sales and cannot be returned. Manufacturer’s defects are acceptable.

We order our merchandise to be available before it is posted on our website. However, we may sometimes experience greater than expected demand for an item. Should an item be unavailable, you will be notified within 2 working days by e-mail or phone.

Any merchandise that has already been worn or used is considered used and cannot be returned. We encourage you to try on your boots and helmets indoors before making your first trip outdoors.
Parts and accessories already installed on a vehicle cannot be returned.
Any merchandise showing signs of use (smell, hair, etc.) will not be refunded.

Garments must be returned in their original packaging with original labels. The plastic bag protects the item in the box, so it must also be returned with the product.
Helmets must be returned in the original box with all documentation, labels and accessories sent.

There are no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.