Shipping policy

Shipping Rates

Shipping costs for your order are non-refundable and are determined by the type of items in your cart:

• Free Shipping: We offer free standard shipping on all general merchandise orders over $199.99 (before taxes).

• Calculated Rates: For general merchandise orders under $199.99, shipping is calculated at checkout based on the weight and destination of your package via UPS or Canada Post.
  

• Flat Rate Items: The following categories are excluded from free shipping and carry a specific flat rate fee due to specialized handling, size, or carrier requirements:

  • Firearms & Ammunition

  • Fishing Rods & Ice Fishing Tents

  • Batteries

  • Ice Augers

• In-Store Pickup Only: Large oversized items that cannot be shipped via standard carriers are marked as Pick-up Only. These must be collected from our Kapuskasing location.

Where Your Order Is Coming From

Orders will be shipped out of our store and warehouse in Kapuskasing, Ontario. 

Where Do We Ship To

We only ship within Canada. We do not ship to the United States. 

How We Ship Our Orders

We ship all orders through UPS and Canada Post. Please provide a physical delivery address in addition to a PO box – this is to confirm whether the carriers are able to deliver to your location. If a PO Box is used as a shipping address, your order will ship via Canada Post.

Additional Fees and Charges

Unless otherwise stated or included as a promotion, the customer will incur all appropriate shipping charges.

Shipping Firearms & Ammunition

• Firearms & ammunition are final sale.
• Customers must submit date of birth and Possession and Acquisition License (PAL).
• Billing address must match shipping address.
• Shipping address MUST match mailing address on PAL.
• Purchasing firearms & ammunition will have an additional fee for handling, licensing & shipping.
• Buyer is responsible to delegate an individual over 18 years of age to sign for packages & ammunition, ID will be required.
• Firearm purchases will only ship through Canada Post and will go to the closest Canada Post depot to you. Ammunition purchases will only ship through UPS. Ammunition purchases cannot go through Canada Post, and as a result we cannot ship ammunition to a PO box.
• Shipping time estimates do not include any delays that may occur when registering firearms with the CFO. For more information, please visit the RCMP website.
• We reserve the right to refund and cancel your order if any of the information is incorrect and/or not provided.

 

Damaged Product

We inspect all items thoroughly before packing and shipping. If your order is damaged or incomplete you must notify us within 7 days of receipt. You can reach out to online@raxfin.ca.